Privacy Policy

1. Information We Collect

Arkero Academy collects specific personal data when you interact with our website, including but not limited to:

• First Name
• Last Name
• Email Address
• Phone Number
• Payment Information and Booking Details

2. How We Use User Data

The collected data is used to provide and automate our services. Specifically, we use your information for:

• Marketing Automations: Sending promotional content via SMS and email.
• Service Notifications: Automated booking reminders and purchase confirmations.
• Customer Support: Responding to inquiries submitted through our website forms, Chat Widget, or direct contact to provide detailed information about our services.

3. SMS Subscription Details

Consent for SMS communications is obtained through the subscription forms on our website. Users must provide express consent by checking the verification boxes before submission. This consent is used exclusively to communicate regarding:

• Direct inquiries or requests for information.
• Purchase updates and calendar reservation notifications.

Users always have the option to opt-out of these communications at any time to stop receiving messages.

4. Cookies and Tracking Practices

We use cookies and advanced tracking technologies powered by the GoHighLevel software platform. These technologies are used to analyze website traffic, automate marketing interactions, and track user engagement to improve our service delivery and streamline communications.

5. Data Security and Handling

We implement security measures to protect your information, though no system is 100% secure.

6. User Rights

Users have the right to access, update, or request the permanent deletion of their data from our database at any time. To exercise these rights, please contact us at:

Upon receiving your request, we will process the access or deletion of your records from our systems.

7. Mobile Information Sharing Disclosure

Personal information, including phone numbers, will never be shared, rented, or sold to third parties or affiliates. We use your phone number solely for direct communication and management of the services we offer. Your information is strictly for internal use at Arkero Academy. Non-sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. SMS Use Case Description

Messages include purchase confirmations, session reminders, schedule updates, and promotional content (only with explicit consent).

9. SMS Opt-Out Instructions

You may unsubscribe from SMS at any time by replying STOP to any message. After texting STOP, you will receive one final confirmation message.

10. Customer Support & Help

If you need assistance with our messaging program, reply HELP or contact us at:

11. Message Rates and Carrier Liability

Standard message and data rates may apply. Carriers (such as AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.

12. Age Restriction (18+)

You must be at least 18 years old or have legal guardian consent to register for our programs and SMS services.

13. Assumption of Risks

The participant acknowledges that athletic activity—especially the goalkeeper position—carries inherent risks such as impacts, sprains, or fractures. By enrolling, you accept these risks.

14. Release of Liability

The participant releases Arkero Academy and its staff from any liability for injuries occurring during or after training sessions.

15. Final Acceptance

By checking the acceptance box during registration, you confirm you have read and understood these Terms and Conditions and agree to our Privacy Policy.